Refund Policy

This Refund Policy applies to purchases made through Oldhousevillae (hereinafter referred to as “we” or “us”) and outlines how refunds are processed.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The order has been successfully canceled within the allowed timeframe;

• The returned item has been received and approved after inspection;

• The request meets the conditions outlined in the return and exchange policy.

2. Processing Steps

• Submit a refund request with your order number and relevant details;

• We will review the request based on order status and eligibility;

• Once approved, the refund process will be initiated;

• You will be notified after the refund has been processed.

3. Refund Method

All refunds will be issued to the original payment method used for the purchase (e.g., Visa, MasterCard). The refund method cannot be changed.

4. Processing Time

• Refunds are typically processed within 1–3 business days;

• The exact time for funds to appear depends on your bank or card issuer;

• If the refund is delayed, please contact us for assistance.

5. Additional Notes

• For returned items, refunds will only be processed after the item is received and inspected;

• Please ensure your order information is accurate to avoid delays;

• In certain cases, processing times may vary due to verification procedures.

6. Contact Information

If you need assistance, please contact us at:

Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)