Order Cancellation Policy

This Order Cancellation Policy applies to orders placed through Oldhousevillae (hereinafter referred to as “we” or “us”) via our online store.

1. Scope

This policy applies to all orders that have been successfully placed but not yet completed for delivery.

2. Cancellation Timeframe

• You may request to cancel your order within 48 hours after placing it;

• If the order has already entered processing or has been shipped, cancellation may no longer be possible;

• Order status will be determined based on system updates.

3. How to Request Cancellation

To request a cancellation, please contact us via email or phone and provide your order number along with relevant details.We will review your request and respond as soon as possible.

4. Refunds

• If the cancellation is approved, the refund will be issued to your original payment method;

• Refunds are typically processed within 1–3 business days;

• The exact time for funds to be credited depends on your bank. If delayed, please contact us.

5. Additional Notes

• If the order has already been shipped, it cannot be canceled and should be handled through the return process after delivery;

• Please ensure your order details are accurate to avoid issues with cancellation;

• We reserve the right to determine eligibility for cancellation based on the order status.

6. Contact Information

If you need assistance, please contact us at:

Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)