This policy applies to all purchases made through Oldhousevillae (hereinafter referred to as “we” or “us”) via our online store. Please review the following terms carefully before submitting any request.
1. Eligibility Period
Return or exchange requests must be submitted within 35 days from the date of delivery. Requests beyond this period will not be accepted.
2. Eligible Situations
You may request a return or exchange under the following conditions:
The item has visible appearance defects or damage;
The item has quality issues or does not function properly;
The item has an unpleasant odor or significant color difference;
The item received does not match the order description;
Return or exchange without reason, provided the item remains in its original condition.
3. Request Submission & Review
Contact us via email or phone to submit your request;
Provide the following details:
Order number
Proof of payment
Reason for return or exchange
Supporting photos or videos
Our support team will review your request and notify you of the outcome using your contact information. If approved, further instructions will be provided.
4. Returning the Item
Approved items must be sent to the following address:
168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
A return label is included in each package for your convenience;
Please ensure the item is securely packaged and retain your shipping receipt for reference.
5. Refund Processing
Once the returned item is received and inspected, refunds will be processed if the return is approved;
Refunds will be issued to the original payment method (e.g., Visa, MasterCard);
Processing time is typically 1–3 business days, depending on your bank;
If the refund is delayed, please contact us for assistance.
6. Exchange Processing
After the returned item is received and verified, we will arrange shipment of the replacement item;
Replacement items are typically dispatched within 1–3 business days;
Delivery time depends on the shipping process.
7. Shipping Cost Responsibility
If the return or exchange is due to product defects, damage, odor, color issues, or incorrect items, shipping costs will be covered by us;
For returns or exchanges without reason, shipping costs are the responsibility of the customer.
8. Important Notes
Returned items must be in their original condition with all components included;
Items showing signs of misuse, damage, or missing parts may not be eligible;
Proper packaging is required to prevent damage during return shipping;
Any additional costs caused by incorrect shipping information will be the responsibility of the sender.
9. Contact Information
For assistance, please reach out to us using the following details:
Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
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