This Shipping Policy applies to all orders placed through Oldhousevillae (hereinafter referred to as “we” or “us”) via our online store. Please review the following details to understand how your order will be processed and delivered.
1. Order Processing & Cut-off Time
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (EST);
Orders placed before 6:00 PM will begin processing on the same business day;
Orders placed after 6:00 PM will be processed on the next business day;
Orders placed outside business days will be processed on the next working day;
Standard processing time is 1–3 business days.
2. Shipping Area
We currently ship to addresses within the United States only. Other locations are not supported.
3. Shipping Fees & Taxes
Orders of 100 USD or more (including 100 USD) qualify for free shipping;
Orders below 100 USD are subject to a flat shipping fee of 10 USD;
Prices do not include any applicable taxes. Where required, taxes will be applied based on the actual situation.
4. Delivery Timeframe
Once shipped, orders are estimated to arrive within 5–10 business days.Delivery times may vary depending on destination and logistics conditions.
5. Carriers
We select appropriate shipping carriers based on order requirements, including:
United States Postal Service
UPS
FedEx
The actual carrier will be specified in the shipping confirmation.
6. Order Tracking
After your order is shipped, you will receive a confirmation email including:
Order number
Payment details
Carrier information
You may track your order through the “Order Tracking” page on our website by entering your email address or phone number along with your order number.
7. Shipping Responsibility
Damage or Loss: If your package is damaged or lost during transit, please contact us promptly for assistance;
Order Changes: Once an order enters processing, modifications or cancellations may not be possible;
Address Accuracy: Please ensure your shipping address is correct. Issues caused by incorrect information are the responsibility of the sender.
8. Delivery Inspection
Please check the package condition upon delivery;
If any issues are identified, note them at the time of receipt and contact us;
Keep all packaging and related documentation for further verification if needed.
9. Contact Information
If you need assistance, please contact us at:
Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
loading
