This Service Policy applies to your use of the online store operated by Oldhousevillae (hereinafter referred to as “we” or “us”). By accessing or using our services, you agree to the terms outlined below.
1. Introduction & Scope
This Policy governs all interactions conducted through our online store, including browsing, placing orders, making payments, shipping, and after-sales services.
2. User Accounts & Website Use
You are responsible for providing accurate and complete information;
You are responsible for maintaining the security of your account details;
You must not misuse the website or interfere with its normal operation;
We reserve the right to restrict or suspend access in case of improper use.
3. Product, Inventory & Pricing
Product information is updated regularly but may be subject to change;
Inventory levels may fluctuate due to ongoing orders;
We reserve the right to adjust product descriptions, availability, and pricing;
In case of clear errors, we may revise or cancel affected orders.
4. Orders & Payments
Orders are confirmed only after successful payment;
Once confirmed, orders will enter the processing stage;
Please ensure payment details are valid to avoid delays.
5. Shipping Policy
For full details, please refer to: Shipping Policy
Additional details:
Orders are typically processed within 1–3 business days;
Estimated delivery time is 5–10 business days after shipment;
Shipping fees are calculated at checkout;
Delivery times may vary depending on location and logistics conditions;
Tracking details will be provided once the order is shipped.
6. Order Cancellation Policy
For full details, please refer to: Order Cancellation Policy
Additional details:
Cancellation requests can be submitted before the order enters processing;
Once processing begins, cancellation may not be possible;
Approved cancellations will be refunded to the original payment method;
We will notify you of the outcome within a reasonable timeframe.
7. Return & Exchange Policy
For full details, please refer to: Return and Exchange Policy
Additional details:
Requests must be submitted within 35 days after delivery;
Supporting documentation may be required for review;
Approved requests will proceed according to the return process;
Items must be returned in their original condition.
8. Refund Policy
Refund Process: Refunds are initiated after returned items are inspected and approved;
Refund Method: Refunds will be issued to the original payment method (e.g., Visa, MasterCard);
Processing Time: Refunds are typically completed within 1–3 business days, depending on the bank;
If the refund is delayed, please contact us for assistance.
9. Disputes & Applicable Rules
In the event of a dispute, both parties are encouraged to resolve the issue through communication.We reserve the right to update this Policy and will provide notice of any relevant changes.
10. Privacy & Data Protection
We handle personal information in accordance with our Privacy Policy.Please refer to the Privacy Policy for detailed information.
11. Intellectual Property
All content on this website, including text, images, and design elements, is owned by us or used with authorization. Unauthorized use is not permitted.
12. Limitation of Liability
To the extent permitted, we are not responsible for delays or interruptions caused by factors beyond our control.We are not liable for indirect or incidental damages.
13. Policy Updates
We may revise this Policy as needed. Updated versions will take effect upon publication.
14. Contact Information
If you have any questions, please contact us:
Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
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