Payment Guide

This guide applies to payments made by credit card on Oldhousevillae (hereinafter referred to as “we” or “us”) and outlines how to complete transactions smoothly.

1. Payment Instructions

During checkout, you may select credit card as your payment method and follow the on-screen steps to complete the transaction. Once payment is successfully confirmed, your order will proceed to processing.

2. Accepted Cards

We accept commonly used credit cards. The available options will be displayed on the checkout page.

3. Information Requirements

Please ensure that all card details are entered accurately, including:

• Card number

• Expiration date

• Security code

Incorrect information may result in payment failure.

4. Payment Status

• Successful Payment: A confirmation message will be displayed, and your order status will be updated;

• Unsuccessful Payment: The system will indicate the reason, and you may retry accordingly.

5. Possible Issues

Payment issues may occur due to:

• Authorization declined by the card issuer;

• Unstable network connection;

• Card status or limit restrictions.

You may try again or contact your card provider for assistance.

6. Refund Handling

If a refund is issued, it will be returned to your original credit card.Refunds are typically processed within 1–3 business days, depending on your bank.

7. Contact Information

If you need assistance, please contact us at:

Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)