Frequently Asked Questions (FAQ)

The following information applies to your shopping experience on Oldhousevillae (hereinafter referred to as “we” or “us”) and is intended to address common questions.

1. Ordering & Payment

1. How do I place an order?
Select your items, add them to the cart, proceed to checkout, enter your shipping details, and complete payment. Your order will be confirmed once payment is successful.

2. What payment methods are accepted?
We accept commonly used credit cards. Available options are shown at checkout.

3. What should I do if my payment fails?
Please verify your card details or try again using a stable network. If the issue persists, contact your card issuer.

2. Order Processing

4. How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment confirmation.

5. Can I modify my order?
If the order has not entered processing, you may request changes. Once processing begins, modifications may not be possible.

6. Can I cancel my order?
Orders can be canceled within 48 hours after placement. After that, or once processing/shipping begins, cancellation may not be possible.

3. Shipping & Delivery

7. Where do you ship?
We currently ship to addresses within the United States only.

8. How long does delivery take?
After shipment, delivery usually takes 5–10 business days, depending on the destination.

9. How can I track my order?
You will receive a confirmation email with tracking details. You can also check the status on the order tracking page using your order number.

10. What should I check upon delivery?
Please inspect the package upon receipt. If there are any issues, note them at delivery and contact us promptly.

4. Returns & Refunds

11. Can I request a return or exchange?
Yes, requests can be submitted within 35 days after delivery, subject to applicable conditions.

12. What is required for a return request?
You may need to provide your order number, a description of the issue, and supporting photos or videos.

13. How are refunds processed?
Approved refunds are issued to the original payment method.

14. How long does it take to receive a refund?
Refunds are usually processed within 1–3 business days, depending on your bank.

5. Account & Information

15. Do I need to create an account?
You can follow the checkout process as prompted. Requirements may vary based on the order process.

16. Is my information secure?
We take reasonable measures to protect your information and use it only as necessary for service purposes.

6. Other Questions

17. Can product details change?
Product descriptions, pricing, and availability may be updated. Please refer to the information shown at the time of your order.

18. What if I need further assistance?
You may contact us directly, and we will assist you as soon as possible.

7. Contact Information

If you need help, please contact us:

Address: 168 BRIGADERE CIR, MARTINSBURG, WV 25404-0000, United States
Telephone: +1 (631) 992-4533
Email address: client@oldhousevillae.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)